General Questions
What areas do you serve?
Ontrica provides cleaning services across the United Kingdom, with a primary focus on Rotherham and surrounding areas in South Yorkshire. We also serve clients in Sheffield, Barnsley, Doncaster, and other nearby locations. For services outside our primary service area, please contact us to discuss availability.
How do I book a cleaning service?
Booking is easy! You can use our online contact form, call us at +44 079 1295 2563, or email
[email protected]. We typically respond within 24 hours to confirm your booking and provide a detailed quote. We recommend booking at least 48 hours in advance, though we can sometimes accommodate shorter notice for urgent needs.
Are your cleaners insured and vetted?
Yes, absolutely. All Ontrica cleaning staff undergo thorough background checks including DBS (Disclosure and Barring Service) verification. We maintain comprehensive public liability insurance and professional indemnity insurance to protect both our clients and our team members.
Pricing & Payment
How much do your services cost?
Our pricing varies based on the type and scope of service. Residential regular cleaning starts at £89 per visit, deep cleaning at £149, and end of tenancy cleaning at £199. Commercial cleaning is priced based on square footage and frequency. All prices include VAT. We provide transparent quotes with no hidden fees.
What payment methods do you accept?
We accept various payment methods including bank transfer, credit/debit cards, and cash. Payment is typically due upon completion of service for one-time cleanings. For regular clients, we can arrange monthly invoicing or direct debit payments.
Do you offer discounts for regular service?
Yes! We offer competitive rates for clients who book regular weekly or fortnightly cleaning services. Commercial clients with ongoing contracts also benefit from preferential pricing. Contact us to discuss package options tailored to your needs and budget.
Service Details
What's included in a regular cleaning?
Our regular cleaning service includes dusting all surfaces, vacuuming and mopping floors, kitchen cleaning (surfaces, appliances, sink), bathroom cleaning (toilet, sink, shower/bath, mirrors), bin emptying, and general tidying. You can customize the service to focus on specific areas or add additional tasks.
Do I need to provide cleaning supplies?
No, we bring all necessary cleaning supplies and equipment. We use professional-grade, environmentally-friendly products that are effective and safe. If you have specific product preferences or allergies, we're happy to use products you provide.
How long does a cleaning session take?
Time varies based on property size and service type. A standard 3-bedroom home typically takes 2-3 hours for regular cleaning and 4-5 hours for deep cleaning. We'll provide an estimated timeframe when you book, and our team works efficiently without rushing quality.
Policies
What is your cancellation policy?
We require at least 24 hours notice for cancellations or rescheduling. Cancellations made with less than 24 hours notice may incur a cancellation fee of up to 50% of the service cost. We understand emergencies happen and will work with you when possible.
Do I need to be home during cleaning?
No, you don't need to be present. Many of our clients provide keys or access codes so we can clean while they're at work. We respect your privacy and security, and all our staff are thoroughly vetted and trustworthy. We'll lock up and secure your property when we finish.
What if I'm not satisfied with the cleaning?
Customer satisfaction is our priority. If you're not completely satisfied, please contact us within 24 hours and we'll return to address any concerns at no additional charge. We stand behind our work with a 100% satisfaction guarantee.